Technical Support Engineer – Customer Success Champion

TalentDesire is looking for a proactive, analytical, and customer-focused Technical Support Engineer to provide world-class support for our web and software products. If you enjoy troubleshooting, solving technical challenges, and helping users succeed, this role is perfect for you.

Responsibilities

• Provide tier-1 and tier-2 technical support for web, mobile, and software products.
• Troubleshoot and resolve issues related to performance, connectivity, UI, user access, and integrations.
• Collaborate with developers, QA engineers, and product managers to identify root causes.
• Respond to support tickets, emails, and live chat queries promptly.
• Document issues, resolutions, and recommendations in internal knowledge base.
• Perform basic debugging using logs, console tools, and APIs.
• Assist in deploying updates, monitoring system health, and reporting anomalies.
• Guide users with step-by-step instructions for feature usage or error recovery.
• Ensure high customer satisfaction through clear communication and timely solutions.
• Report recurring issues for process improvements and feature enhancements.

Required Skills

Technical Skills

• Strong understanding of web technologies, APIs, databases, and basic networking.
• Knowledge of SQL queries, HTML, CSS, or scripting (Python/JS) is a plus.
• Familiarity with monitoring tools and ticketing systems (Jira, Zendesk, Freshdesk).
• Basic understanding of Linux commands, server environments, and cloud dashboards.

Soft Skills

• Excellent communication & problem-solving abilities.
• Patience, empathy, and a customer-first mindset.
• Ability to work under pressure and multitask.
• Strong documentation and analytical skills.

Additional Specifications

• Education: Bachelor’s degree in Computer Science, IT, or related field (preferred).
• Experience: 1–3 years in technical support or similar roles (Freshers with strong basics may apply).
• Certifications (Preferred):
  • CompTIA ITF+ / Network+
  • Google IT Support Certification
  • Any customer support or helpdesk certification

Salary Range

Salary (USD):

• Full-Time: $35,000 – $60,000 annually
• Part-Time/Freelance: $15 – $35 per hour

Perks & Benefits

• Remote work flexibility
• Health & wellness benefits
• Skill development & certification support
• Paid time off and performance bonuses
• Opportunity to grow into DevOps, QA, or Product roles

Why Join TalentDesire?

At TalentDesire, you’ll work with a global team committed to innovation, reliability, and exceptional user experience. You’ll play a direct role in ensuring seamless operations for thousands of users worldwide.